TSS BUSINESS OF THE MONTH – JULY 2014 is © Dulux Decorator Centre

008About Dulux Trade
There is currently a network of 200 Dulux Decorator Centres in the UK open to trade and the public, offering contractors, professional decorators as well as the DIY enthusiast expert advice and service in the field. First class brands such as Dulux and Cuprinol are available in each store, and staff members are trained to be the best, technically, in the industry and to deliver a high standard of customer service. A computerised stock system enables the checking of other local Dulux Decorator Centres for stock availability, as well as an IT Help Desk for troubleshooting those kind of technological hitches that can happen when doing business. When you visit the website, find your local store by scrolling down and entering your postcode in the search box here
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Customer Accounts
To make purchases from the any of the Dulux Decorator Centres, Nationwide new customers are required to open an account in the first instance. The application to be an account holder requires the usual personal details, a business name (if applicable), an address for sending out deliveries and statements, an approximation of how much over the course of a year you might spend on paint, plus opportunity to register and link your Nectar business Card. Note: Dulux Decorator Centres are Nectar Businesses, these companies have a social conscience and have demonstrated having a positive impact on their local communities, in this instance the impacting comes from donating paint for community project work countrywide or for having facilities for recycling cans in some stores. Subsequently, as an account holder there is a chance to earn Nectar points, as well as benefit from special promotions and to participate in prize draws.

Tinting Area
Each Dulux Decorator Centre has a tinting area and tinting machine to mix paint by a trained operator who wears safety goggles when utilizing the machine. Trade members can be looking to buy in excess of 10 litres of one colour at any one time, so quantities can be supplied to an exact specification.
Dulux decorator centre
Shop Floor
On the shop floor products are displayed (not just paints but accessories and wallpapers too), sales promotions are run and direct selling to the customer takes place. The centres also provide an excellent after sales service. There are large amounts of both interior and exterior paints available including matt, vinyl, satin and high gloss, paints that are suitable for covering all types of materials including plaster walls, brick, wood, and metal trim. Dulux Trade include the Diamond range.
What is Diamond Technology by Dulux Paints?
Diamond by Dulux is paint that includes a special stain resistant technology, which surpasses the performance of traditional water-based paints. This is largely down to the unique blend of rheology modifiers which improves flow and leveling, and so the inclusion of this technology does increase durability, stain resistance and fast-drying characteristics, the results will be evident with each application. Paint ranges here

Delivery
The warehouses receive regular deliveries in of stock on pallets, so customers can acquire help to carry and load their purchases to their vehicles directly from the trolley. There is also a customer delivery service in operation from each centre, so if you are busy on a job and logistically it is difficult to down tools and take time out to replenish stock, your delivery can arrive at an agreed pre-arranged time and place. Workers back at the centres are always picking stock from pallets and loading ready for the delivery driver so that he or she is always able to deliver out to the customer on time.

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Walls: Dulux Trade Diamond Matt Emulsion – Egyptian Cotton (a beige with a grey tone) Woodwork: Dulux Trade Diamond Satinwood – Natural Calico (no undercoating required). Water based

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Egyptian Cotton Matt Emulsion (walls) and Natural Calico Satinwood (woodwork) - Diamond by Dulux Trade
Egyptian Cotton Matt Emulsion (walls) and Natural Calico Satinwood (woodwork) – Diamond by Dulux Trade

Badge Business -of the month

 

NOTE TO CUSTOMERS (NON TRADE)

Retailing outlets selling Dulux Paints for customers (non trade) are Nationwide and include all major DIY Centres including B&Q, Wickes, and Homebase stores, as well as the larger supermarkets (limited range), UK independents and decorator centres. Consumers can find their nearest stockist by visiting the website here by entering their postcode, and all Dulux Paints currently retailing are available to buy online after registering here

 

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